Lost PIN is usually a lost message, not a lost payment. Hunt the inbox like you would hunt a scratch card under the sofa.
Payments happen on Ewale (ewalepay.com or *714*22#), not on this blog.
What you need
- Access to the paying SIM.
- MoMo date and amount.
The flow on *714*22#
- Search the thread list for Ewale / serial / PIN.
- Ask who else might have received “Other”.
- Screenshot cloud backups if the phone died.
- Support with the reference if the debit is real and the SMS never existed.
After you pay
A second purchase is valid if support cannot rebuild the first voucher. Document that, then buy.
If something fails
- Factory reset: The network may still have delivered SMS. A new phone with the same SIM can show old messages depending on the operator — look before you pay.
Find first. Repurchase last.