Both products say ECG. Only one matches how your house is billed. The meter keypad test is simple: if you always type tokens, you are prepaid. If you pay a monthly bill with no token, you are postpaid.
Payments happen on Ewale (ewalepay.com or *714*22#), not on this blog.
What you need
- Knowledge of how this house has been paying ECG.
- The right identifier: meter number (prepaid) or account number (postpaid).
The flow on *714*22#
- Dial *714*22#.
- Pick prepaid only for token meters.
- Pick postpaid only for billed accounts.
- If you are unsure, stop and check a previous receipt.
After you pay
A wrong-flow payment is still a real payment to that product. Fixing it is a new, correct payment — plus support if you need help tracing the first one.
If something fails
- Lights still off after postpaid pay: A network outage is not an empty prepaid meter. Token meters still need units; grid faults still need ECG.
- Habit from the last house: New house, new billing type. Confirm.
Choose the flow that matches the paper you already have at home.